MAT CROAN, BRANCH MANAGER
Mat Croan joined our team February 2016 as the Branch Manager for the Fairbanks office. He brought 24 years of experience in the building trade, specializing in cabinet making. He owned and ran his own construction company prior to coming to work for Taylored. His overall understanding of business and commitment to customer service is key to the Taylored Fairbanks Team. Mat has lived in Alaska for over 30 years. His wife and 2 kids are his motivation. He enjoys fishing, riding his motorcycle and barbequing with family & friends.
JEANNIE WHITE, ESTIMATOR'S ASSISTANT
Jeannie joined the Taylored team in 2015 as a Cleaning Technician, and became part of the office staff just a few months later, working her way up to Estimator’s Assistant. With nearly 30 years of experience working with the public, she is well-versed in customer service & satisfaction. Jeannie has learned that in our industry, catastrophe affects more than just the homeowner; everyone living in the home, including pets, are impacted. Jeannie assists with guiding customers through the Selections, Restoration, Administrative & Billing processes with ease and understanding. Jeannie moved to Alaska from Wisconsin in 2013, and is the youngest of 12 children. She enjoys road-tripping and exploring Alaska, fishing, reading and spending quality time with friends and family.
MATT BENSON, ESTIMATOR
Matt Benson is an estimator who works with homeowners and property managers to facilitate the restoration and remodeling of their homes. Matt started working with Taylored in 2014 as a laborer. From there he progressed to lead carpenter and then his current position as an estimator. After becoming an estimator Matt achieved an IICRC certification in water damage restoration. Matt believes that his versatility and experience in the field lends itself to ensuring a smooth process from initial inspection to completion of work. When Matt is not working he enjoys all that the Alaskan wilderness has to offer including: fishing, hunting, trail riding, and landscape/wildlife photography.
SHANNON ROCK, ADMINISTRATIVE ASSISTANT
Shannon was hired in October of 2019 as our new Administrative Assistant. She spent the previous 10 years working in the banking industry and has over 20 years of customer service experience. Shannon is excited to be part of the Taylored Restoration team and to develop new skills in the restoration/construction industry. She grew up in the North Pole/Fairbanks area and has lived in Alaska for over 37 years. Shannon is married to her best friend of 18 years and has a daughter who will graduate high school in the spring of 2020. In her spare time, Shannon enjoys camping, fishing, hunting and exploring our beautiful state of Alaska.